Use these steps to temporarily suspend your line or to restore it from suspension. For prepaid accounts, check out Prepaid account suspend and cancellations.
On this page:
- Account suspension guidelines
- Suspend or restore your line
- Temporary suspension
- Lost or stolen suspension
Account suspension guidelines
- You must be thePrimary Account Holder(PAH) to suspend a line on T-Mobile.com.
- When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You’ll keep your number and monthly plan, but monthly fees are prorated depending on the type of suspension.
- If you previously suspended your line within the last 12 months as a Seasonal Suspend the option/button to suspend the line on T-Mobile.com will not be displayed until the end of the 12-month period.
- You can suspend your monthly T-Mobile service for one of the following reasons:
- Your device was lost or stolen
- You won't be using your phone for a while
- You're about to enter active military service
For more details on suspensions, referenceAccount suspensions. When you suspend your line, your account might require a minimum monthly fee, payments for your plan, and payments for any equipment on a payment plan for the remaining term of your agreement. Also, if you have an account with several lines, you can only suspend one line at a time.
Suspend or restore your line
Before you begin, make sure your line is set as the Primary Account Holder.
Suspend
For the T-Mobile app:
- From the T-Mobile app home screen (learn how to install the app).
- Select the Account tab.
- Select the line you need to update.
- Choose either Report lost or stolenorSuspend a line temporarily,depending on the type of suspension you need.
- Follow the on-screen steps to suspend or restore your line.
For T-Mobile.com and business accounts with 20 lines or fewer:
- Log in to T-Mobile.com. In the My Line section select your device name to access the suspend option.
- If your device type is listed as unknown including BYOD devices, selectView Account.
- In the account overview page, locateLines and Devices.
- Select the appropriate line.
- Choose either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
- SelectContinue.
- Choose a start date and end date, then selectContinue.
For business accounts with 21 or more lines, use the steps on theSuspend or restore a line: Account Hub page.
Restore
For the T-Mobile app:
- From the T-Mobile app home screen (learn how to install the app).
- SelectLine suspended: Temporary vacation hold.
- SelectYes, Reactivate.
For T-Mobile.com and business accounts with 20 lines or fewer, use these steps as well:
- Log in to T-Mobile.com. In the My Line section, select your device name to access the suspend option.
- If your device type is listed as unknown (including BYOD devices), selectView Account.
- In the account overview page, locateLines and Devices.
- Select the appropriate line.
- Choose either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
- SelectContinue.
- Choose a start date and end date, then selectContinue.
For business accounts with 21 or more lines, use the steps on theSuspend or restore a line: Account Hubpage.
Temporary suspension
How often can I suspend a line, and for how long?
You can suspend a line twice in a 12-month period. Each suspension can last up to 90 days.
How will my bill be affected if I suspend a line?
While a line is suspended, you're still responsible for paying your bill and if applicable, your monthly device payment and device protection charges. Suspending a line may change your monthly plan cost - review the information for your specific account type:
For accounts with individual lines:
- For accounts with one line on an individual rate plan, a suspended line will be billed $10 per bill cycle instead of the line's monthly plan cost.
- If an account has multiple individual-line rate plans, the account will be billed $10 per bill cycle for each suspended line, instead of the line's monthly plan cost. Active individual lines will be billed their regular monthly charge. (For example, if you have an account with three lines on individual T-Mobile Magenta® rate plans and you suspend two of the lines, the two suspended lines will each be billed $10 per month. The third, non-suspended line will be billed its regular monthly charge, including any data add-ons and other features.)
For accounts with multiple lines:
- If all lines on a multi-line rate plan are suspended, the account will be billed $10 per bill cycle for each suspended line. (For example, if you suspend all lines on a four-line account, you'll be charged $40 per bill cycle.)
- When one or more lines on a multi-line plan remain active, the account will be billed the plan's regular monthly charge, including any data add-ons or additional features.
- If an added line that's not included in the multi-line rate plan is suspended, the account will be billed the multi-line plan's regular monthly charge, plus $10 for the suspended added line, instead of that line's normal monthly charge.
Can I suspend my line during active military service?
Yes, please contact Customer Care for military suspensions.
Lost or stolen suspension
Why should I report my device as lost or stolen?
T-Mobile works with government agencies and other major wireless carriers throughout the world to block stolen devices. When you report a device as lost or stolen, T-Mobile reports the International Mobile Equipment Identity (IMEI) number, a serial number that identifies your wireless device, to an international database. This prevents the device from being used on most carrier networks, including T-Mobile's, even if another SIM card is inserted. If you happen to find the device later, unblocking is fast and easy.
Why should I suspend my line?
If your device is lost or stolen, suspending your service will help prevent additional charges from unauthorized users. Once you suspend your line, it will be inactive and unavailable for use. If you find your device, you can restore service to the line by logging back into your T-Mobile.com account.
Does my bill change when my phone is lost or stolen?
Your bill is still due as usual when your phone is lost or stolen, including your monthly plan/service costs as well as any applicable device payments and device protection charges.
I found the device I reported as lost or stolen. What should I do?
If you find your device, log into T-Mobile.com or the T-Mobile App and select the device, then select "I found my device." We'll walk you through the process of unblocking the device and restoring your service (if applicable).
What should I do if there are unauthorized charges on my account?
If you haven't already reported your device as stolen and suspended the line, please do so immediately. This will block the device and the line from further unauthorized use. If your bill shows charges to your device after the loss, but before you suspended service and reported it stolen, you can dispute those charges. We will investigate your account activity, and you may need to provide further information regarding the theft or loss as part of our investigation. We take all facts and circ*mstances into consideration as part of our investigation, including reviewing your account to compare the usage during the time that the device was missing until the time when the phone was in your possession. We consider all relevant information, including any documentation you can provide demonstrating that the device wasn't in your possession when the charges were made.
