ACS Benefit Services, LLC hiring COBRA Administration Specialist in United States | LinkedIn (2024)

• Please note: Candidates must live in the Eastern or Central US time zone. No other time zones or countries will be considered. Please do not apply if you are not in Eastern or Central***

Title: COBRA Administration SpecialistFLSA Status: Non- Exempt

Schedule: rotating 7.5 hour shifts 8:00 – 4:30, 8:30 – 5:00, 9:30 – 6:00, Monday through Friday, Occasional OT

Reports to: Director, Administration

Department: Administration Department

Employment Status: Full-Time

Supervisory Responsibilities: None

Date Created/Last Evaluated:

March 2024

SummaryThe COBRA Administration Specialist will play a key role in building and maintaining relationships with existing and new COBRA partners, as well as be involved in a range of responsibilities focused on all aspects of implementation, and service delivery to our key client, their members, and their needs. This role will work in partnership with the Director of Administration, Team Lead Administration Operations, and our COBRA Analyst. The COBRA Administration Specialist will serve as the primary resource for the implementation and maintenance of the clients’ COBRA Accounts and will be expected to provide excellent customer service, quality benefit administration, analytical, and technical support.

Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• 1+ years of Administration, Enrollment/Eligibility, HR, or other relevant healthcare account management experience within the health insurance, medical, or TPA environment
• Experience with account management within COBRA Administration
• 2+ years of customer support experience

Desired Qualifications

• Associate degree, Bachelor Degree, or higher preferred
• Experience with WEX Benefits and/or COBRA platform preferred
• 2+ years of COBRA Administration experience preferred

Knowledge, Skills And Abilities

• Proficient with Microsoft Word and Excel.
• Excellent interpersonal skills.
• Excellent communications skills, both oral and written
• Proficient data analytical skills.
• Experience working with COBRA benefits.
• Understanding of critical U.S. Department of Labor COBRA regulations and guidelines.
• Ability to work independently as well as within a team.
• Ability to utilize the available time to organize and complete work within given deadlines and/or SLA’s.
• Highly detailed with advanced knowledge to research and resolve complex issues and questions.
• Responsive to high level concerns from internal or external clients via email, phone, or portal.
• Strong attention to detail skills.

Essential Functions

• Customer support for client and member calls.
• Serve as the dedicated contact within the COBRA & Direct Billing department for assigned employer groups, managing key relationships with clients HR and benefits management teams and their broker/consultants.
• Proactively identify and support client’s needs.
• Be an expert & stay up to-date with WEX COBRA Portal functionality to assist clients and brokers with processes as needed.
• Assist with escalated participant matters relative to key accounts prior to escalation to Management.
• Complete account setup in the WEX Health COBRA Portal.
• Assist in the creation and distribution of COBRA/State Continuation election notice documents – e.g., templates in compliance with COBRA/State Continuation regulations; personalized COBRA/State Continuation election notices for qualified beneficiaries upon notice.
• Determine methods of delivery and communication of COBRA/State Continuation documents to relevant parties.
• Assist in resolving billing and eligibility discrepancies and disputes relevant to COBRA coverage with group insurance carrier.
• Processes and responds to requests from the designated COBRA Administration inbox and WEX portal.
• Strategically focus and be responsible for client/member satisfaction, maintaining client/member communication, and management of the client/member relationship.